SHIPMENT TRACKING
When the order is shipped, Clients receive an E-mail directly from the hipping agency Jet Express Delivery Service specifying the tracking number and a direct link to monitor the shipment status.

In the event of delays in Customs, Clients will be notified directly by the courier Service

SUCCESSFUL SHIPMENT DELIVERY
Upon delivery of every Clients are asked to inspect the box carefully BEFORE signing for the delivery. Packages are carefully sealed in boxes with a Jet Express Delivery logo print tape around the sides of the box.
If for any reason the box looks tampered with, either sign for the package with reservations or refuse the package. In the event that the box has been signed for with an unauthorized signature or there is evidence that the package has been tampered with, open a claim immediately with the courier and contact Jet Express Delivery or Live Chat.
If the package is not successfully delivered to the Client’s address due to a lack of cooperation from the client (wrong telephone number, wrong address, absent at address, non-compliance with import regulations) as per the Jet Express Delivery Service commercial agreement, the package may risk being sent back to Courier Services at the Client’s expense including any import fees that may be assessed upon re-entry. These fees will be deducted from any eventual reimbursement.

SHIPMENT INSURANCE
Shipments are insured against theft and accidental damage at no additional cost to the Client. Once the shipment reaches the destination, the goods are no longer insured.